Customer Service Frequently Asked Questions
1. How do I establish new service?
2. In what areas do you provide electricity?
3. Do we have to come into the office to get service or can it be done over the phone?
4. Is there a hook-up or service fee to activate service?
5. There are tree limbs growing into the power lines near my house. Who do we call?
6. Why don’t I see my meter reader anymore?
7. How should I pay my bill?
8. What services do you offer?
9. Do you finance heat pumps?
10. Is it possible to find out what the past electric and water usage in my new home was?
11. Are you available 24 hours a day, seven days a week?
1. How do I establish new service?
Contact our service department for establishing new service. The first step will be signing up for membership.
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2. In what areas do you provide electricity?
North Carolina: Clay, Cherokee
Georgia: Fannin, Union, & Towns
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3. Do we have to come into the office to get service or can it be done over the phone?
Most requests can be taken care of over the phone. We have also started taking requests via e-mail at Customer.Service@brmemc.com These will be answered on first come / first serve basis during business hours.
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4. Is there a hook-up or service fee to activate service?
Yes, Fees are charged based on the type of service being installed. Here's a few examples:
| Temporary Service |
$40.00 |
| Security Light Deposit |
$50.00 |
| Trailer Deposit |
$75.00 |
| Security Deposit |
$50.00 |
| Membership Fee |
$5.00 |
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5. There are tree limbs growing into the power lines near my house. Whom do we call:
Please contact the Service department.
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6. Why don’t I see my meter reader anymore?
In 2001/2002, BRMEMC converted all it's residential meters to radio-based meters that are capable of being read electronically using our drive by unit. Our readings are collected via Radio Frequency using a laptop and radio system. At the end of each day these readings are electronically transfered to the main Customer Information System for billing.
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7. How should I pay my bill?
BRMEMC has multiple ways to pay your bill. Pay your bill online with a credit card or Checking account! Call or come in to setup Electronic draft via checking or savings account. And don't forget you can still use the enclosed envelope to mail in your payment. Better yet stop by our headquarters or another convenient location in your community for paying your bill. Click here to see a list
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8. What services do you offer?
BRMEMC provides a variety of value added services: Check them out!
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9. Do you finance heat pumps?
Absolutely: Your admission into this program depends on your current credit standing with BRMEMC and credit score provided via Experian. Find Out More!
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10. Is it possible to find out what the past electric and water usage in my new home was?
Our Online Bill Pay allows you to check your account from anywhere. Sign up today.
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11. Are you available 24 hours a day, seven days a week?
Dispatchers are available 24 hours a day seven days a week 365 days a year for Outages and Emergencies. All other services are available during normal business hours: Monday through Friday 7:30 am to 4 pm. Contact List!
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