Utility Scams

BRMEMC wants to make customers aware of a variety of scams that frequently target utility customers. If you have any doubts about the legitimacy of any call, email or visit from someone claiming to be from BRMEMC, especially one in which payment is requested, you should contact us directly at customer.service@brmemc.com / 706-379-3121 / 828-837-1017 or 800-292-6456. Being well informed can help you detect suspicious behavior and ultimately help you to avoid a scam. Below are a few of the latest scams that could affect you. Call your local law enforcement if you suspect any of these:

Green Dot MoneyPak/Phone Scams

 This scam targets small commercial businesses and attempts to collect payment. The scheme works like this: Customers receive a call telling them their electric service is scheduled for immediate disconnection and they need to make a payment by purchasing a "Green Dot MoneyPak" at a local convenience store. The "Green Dot MoneyPak" card is a temporary pre-paid credit card. After the customer purchases the card, he is told to call back and provide a receipt and PIN number. Once that information is obtained, the money on the card is then transferred to those behind the scheme.

Federal Assistance Scam

The scam features a phony nationwide program that promises to credit or pay utility bills in exchange for personal information, including social security numbers. The scam, which has been reported in a number of states, claims that President Barack Obama is providing credits or applying payments to utility bills. Customers are also being reached by text messages, social media and email.

Online / Email Bill-Pay Scam

Another involves emails containing mock links to online bills and asks for additional information before collecting payment. If you receive your bills online, compare your latest emails, and beware of links that redirect you to other websites. Remember, you can safely view your bills online by logging directly into your account @ www.brmemc.com

Bottom line: If you are contacted by phone, email or other communication claiming to be from BRMEMC and requesting your social security number, username or password, do not respond in any manner. Please call law enforcement if you experience any of the situations above.

5 tips to help avoid a scam:

1. Use good judgment. If it sounds too good to be true, it probably is.
2. Beware of statements that call for immediate action such as, “you must act now” or “you must send money, give a credit card or bank account number now.”
3. Before you send money, ask yourself a simple question. “What guarantee do I really have that this solicitor will use my money in the manner we agreed upon?”
4. Never give your credit card number or social security number over the telephone unless you initiated the call.
5. Don’t ever let strangers into your home, unless you have called for a service appointment. And, always make sure to check for proper identification before allowing anybody to enter your home or property.

Check out FBI’s website for more tips on how to avoid a scam: http://www.fbi.gov/scams-safety/fraud

Please Note:

BRMEMC does notify customers of pending disconnection, but does not dictate to members by what method payment should be made, nor do we make cutoff calls only minutes before cutting off a delinquent account. All calls concerning pending disconnection of service originate from our office. For those who have Caller ID, our office phone number, (706) 379-3121, will display.  Emailed statements will originate from planet.press@brmemc.com or Online@brmemc.com

Valid payments may be made mailed, by coming to our office during business hours, and anytime using our website (www.brmemc.com), or our automated system by calling (706) 379-3121 and choosing Option #3.

Payment confirmation will be from BillPay@paymentus.com

Payments are not accepted in the field.

As always, please call our office at (706) 379-3121 if you have questions or concerns.